• 1 point = HK$1 eligibile spending on accommodation and restaurants and bar¹

  Code	Rewards	Points Required
  001	HK$100 cash coupon for Wellcome Supermarket	2,000
  002	HK$100 cash coupon for Mannings stores	2,000
  003	HK$100 cash coupon for AEON Department stores	2,000
  004	HK$100 cash coupon for Sasa Cosmetic stores	2,000
  005	HK$200 cash copuon for Panda Hotel restaurants	2,000
  006	Upgrade to Panda Executive for 1 night *	2,000
  007	Upgrade to Deluxe One-Bedroom Suite for 1 night *	4,000
  008	HK$500 cash coupon for Sogo Department Stores	5,000
  009	HK$500 cash coupon for Broadway Electrical Appliances stores	5,000
  010	HK$500 cash coupon for Panda Hotel room expense	5,000
  All the above rewards are with expiry dates. Terms and conditions apply. Subject to stock availability. * Advance booking is required prior to receiving benefits.

  1. Applicable to restaurants and bar operated by Panda Hotel only.

• Membership Levels	Requirements
  iClass	FREE! Welcome to join!
  pClass	Accumulated 20-nights member stay or earned of 20,000 points

  
  The iClass membership will be extended to the pClass members when reaching the accumulated stay of 20-nights or earn 20,000 points. Starting from 1 January 2015,
   

  Privileges for iClass

  • Save 5% on room reservation (member’s discount will not be applied in conjunction with any other discount or any special offer)
  • A 72-hour advance booking guaranteed
  • In-room Free Wi-Fi internet access
  • Welcome drinks coupon per visit (maximum for two guests)
  • Early check-in at 12noon^#
  • Late check-out at 3p.m.^#

   

  Privileges for pClass

  • Save 10% on room reservation (member’s discount will not be applied in conjunction with any other discount or any special offer)
  • A 48-hour advance booking guaranteed
  • In-room Free Wi-Fi internet access
  • Welcome drinks coupon per visit (maximum for two guests)
  • Early check-in at 10a.m.^#
  • Late check-out at 4p.m.^#
  • Complimentary local call
  • Welcome in-room amenity
  • Free room upgrade to next category^#
  • Turndown Service

   

  ^#Subject to room availability and Hotel confirmation

• Q1. How long is my iPanda membership valid for?
  Ans: There is no expiry of the membership and accumulated points.
• Q2. What is the difference between iClass and pClass members?
  Ans: The invited guests automatically become iClass members after joining the member; Members would automatically upgrade to pClass members when reaching the accumulated stay of 20-nights or earn 20,000 points. pClass members can enjoy extra privileges.
• Q3. I cannot find my iPanda Membership Card. Can I get a new one?
  Ans: Please contact Hotel directly when you check-in. A new one will be re-issued to you without any charge.
• Q4. If two members stay in one room, will both of them earn points?
  Ans: Only one member bearing the room rate will earn points.
• Q5. How will the earned points be calculated?
  Ans: When the entire booking is checked-out.
• Q6. How do I check my points?
  Ans: Please login your registered e-mail address with default password at login at the right-top green box or send e-mail to ipanda@pandahotel.com.hk
• Q7. Will I receive a new membership card when upgraded to next level?
  Ans: A new membership card will be issued and pass to you in person.
• Q8. If I called Hotel or send e-mail to make booking, can I earn points?
  Ans: No. I would earn points when booking is made through iPanda website: www.ipanda.com.hk
• Q9. If my member’s status changes between the time the booking is made and check-out, how will be the earned points calculated?
  Ans: The rules for granting iPanda points are those that are in effect at the time of check-out.
• Q.10. Can I update my personal data online?
  Ans: Yes, please login at the right-top green box with your member account to update your personal data.
• Q.11. How can I log in to my account?
  Ans: Please log in with your email address and default password (same as your member ID) by using the green box at top right hand corner.
• Q.12 What is a Qualifying Rate?
  Ans: The rate available at iPanda member website exclusively.
• Q.13 What is a Qualifying Spending?
  Ans: It only counts the spending on accummodation, restaurants and bar at Panda Hotel, provided that the room bookings must be booked with qualified rate through Panda Hotel website. Restaurants and bar spending must be signed into room account.

• • Members can earn points when making room booking through iPanda website only
  • The membership card and earned points are non-transferable and each guest is entitled to 1 membership only
  • Members must present the valid membership card to earn points and redeem rewards
  • The membership card has no cash value and is not valid for credit purpose
  • The membership card cannot be used in conjunction with any other discounts or promotional offers
  • Member are entitled to earn points from booking one room at one time (adopted by the highest rate)
  • 10% service charge and prevailing government tax are excluded for points earning
  • The earned points will be updated to member's account on the following working day after members check out
  • If any problems on accumulated points, members must report to Panda Hotel directly within one month from the check-out date
  • Accumulated points are required to be audited and verified by Panda Hotel, Panda Hotel has full discretion on the determination of points
  • Accumulated points are not refundable for cash and redeemed rewards are non-returnable
    Points used will be automatically deducted from the member's account
  • The redemption of rewards is subject to stock availability. Panda Hotel reserves the right to offer a replacement of equivalent value reward
  • Panda Hotel has no legal liabilities for rewards that issued by third parties
  • Members are responsible for the loss, damaged or expired of their membership card, gift coupons and vouchers. No replacement of list, damaged or expired gift coupons and vouchers will be issued. Any loss of membership card should be reported to Panda Hotel Immediately for reissue
  • Panda Hotel reserves the right to amend or modify the terms and conditions at any time without prior notice
  • In case of any disputes, the decision of Panda Hotel shall be final
  • For more details of earning points and rewards redemption, please visit iPanda website www.ipanda.com.hk

• • iPanda members must present a valid membership card upon redemption
  • The redemption is subject to member's updated available points. Points earned from the present visit cannot be used immediately
  • Accumulated points are not refundable for cash and redeemed rewards are non-transferable
    Points used will be automatically deducted from the member's account
  • Redemption of room upgrade can be applied only on next room booking through iPanda website only and it’s subject to room availability. Advance reservation is required.
  • Redemption of cash coupon for room expense can be applied only on next room booking through iPanda website only.
  • All of the rewards must be collected by iPanda members in person at Panda Hotel and redemption form received by mail will be invalid
  • The redemption cannot be cancelled or changed once it is processing
  • Members are responsible for the loss, damaged or expired of their gift coupons and vouchers
    No replacement of lost, damaged or expired gift coupons and vouchers will be issued
  • The redemption of rewards is subject to stock availability. Panda Hotel reserves the right to offer a replacement of equivalent value reward
  • Panda Hotel reserves the right to amend or modify the terms and conditions at any time without prior notice
  • In case of any disputes, the decision of Panda Hotel shall be final

iPanda Member Service Hotline
9:00 a.m. to 5:30 p.m. (Monday to Friday)

Tel: (852) 2409 3266
Website: www.ipanda.com.hk
E-mail: ipanda@pandahotel.com.hk